Support paths
Start with the guide that matches the issue
Installation
Plan the mounting position, connect the cold-water hoses, restore water slowly, and check every joint for leaks.
Maintenance
Inspect hoses and fittings, check the operating indicator, and monitor the replaceable desiccant cartridge.
Washer compatibility
Review the washer model, inlet behavior, available wall space, water pressure and fitting standard.
When contacting support
Include the evidence that helps diagnosis
- Country, purchase channel, order reference and unit-label photo
- Washer brand and exact model
- Photos of the wall mounting, hoses, inlet and outlet connections
- Indicator-light behavior, water-flow behavior and when the issue started
Leak or electrical concern: stop use, unplug the unit and washer, and shut off the water supply before requesting assistance.
Need direct support?
Send the unit label, washer model, photos, and a concise description of the issue.